Welcome to Our Help Site

• Book using our Calendly link

• App Compatibility for Android Devices
• How do I edit account information? Change email address, name...
• How do I login and out on the Umay app?
• How do I reset my password?
• "No Umay device found" - Why is my REST is not connecting to the Umay App?

• Book a one-on-one REST Feedback Call with a Umay Team Member
• Book a Support Call with a Umay Team Member

• How can I get more help?

• Are there any extra steps when going through security at the airport with REST?
• Can I connect more than one REST to my app?
• Can I travel with REST?
• Can I use my REST while it's charging?
• Can Rest be connected to more than one account?
• How do I take care of my REST? Is it waterproof?
• How much EMFs are emitted from the device?

See all articles in FAQs →

• Can I adjust the temperature?
• Do I need to remove my contacts to use REST?
• How can I make adjustments/personalize my REST?
• How do I use REST?
• My eye is really itchy after using the Hot setting is this normal?
• What are the benefits of the Umay app?
• Why are my eyes blurry after a session?

• Can I edit/cancel my order?
• How does pre-order work?
• How do I track my order?
• HSA Coverage
• I purchased REST as a gift, can I add a message for the recipient?
• What are your shipping methods and how long do they take?
• What if my order arrives damages, incorrect, or is missing an item?

See all articles in Order & Shipping Support →

• Android Users: Firmware update is not completing? Connection error after firmware update?
• How do I find my device's serial number?
• How do I know if my REST is running the whole session?
• How do I update the firmware?
• I am trying to connect my REST but it turns off before I can pick something from my app. How can I fix this?
• Why am I getting a red light?
• Why do I keep getting the purple light on my REST?

• Can REST be used without the Umay app?
• How do I charge my REST?
• How do I clean my REST?
• How do I connect my REST with the Umay app?
• How do I create an account in the Umay app?
• How do I know if my REST is fully charged?
• How long does it take to charge REST?

See all articles in Set up →

• Video #2

• Video #3

• How do I return my REST?
• Umay Return Policy

• How do I connect my new REST to the Umay app?
• How do I start the warranty process? 
• How long is the warranty?
• I dropped my REST and now it is not working properly, what should I do?
• Privacy Policy
• Receiving Your Replacement REST
• Register your REST for 1-year warranty

See all articles in Umay REST Warranty →

• What comes in the box?

• Video #1