Order & Shipping Support
-
Yes, to edit or cancel your order please contact support@umay.care We can help you edit your shipping address, order details or cancel your order completely if you contact us 48 hours before receiving a shipping confirmation email. Please note: once an order has been fulfiled and shipped, we c...
-
Pre-ordering offers the opportunity to receive first access when inventory is replenished. When you pre-order your device you will receive an estimated arrival time. You will receive an update when we receive inventory in-house, and when we ship your device to you. If you decide during the wai...
-
Once your order is packaged, you will receive a shipping confirmation email that includes your tracking number. Tracking links generally need 48-72 business hours to be updated with tracking information. If you have pre-ordered your device you will receive ongoing updates from the Umay team.
-
Umay REST is a heating and cooling eye mask, and is eligible for reimbursement under a health savings account (HSA) and/or wellness spending account. For reimbursement, REST must be recommended by your physician as medically required. This can be either through a prescription from the doctor indi...
-
I purchased REST as a gift, can I add a message for the recipient?
Yes! Please reach out to support@umay.care to add a message for the recipient. -
What are your shipping methods and how long do they take?
The Umay team is working hard to get your order shipped to you as quickly as possible. You will receive an email notification when your device is shipped. See below for information on estimated shipping times and costs: Country Estimated Shipping Time Shipping Cost Australia 10-20 business... -
What if my order arrives damages, incorrect, or is missing an item?
Please follow the warranty process steps to process your device warranty and receive a replacement. If you have any questions reach out to support@umay.care -
What is The Exhale Collective (tec)?
The Exhale Collective (tec) is a four month, community-based and expert-led experience designed to reframe your approach to digital wellness. Experts from a variety of fields will provide live webinars, offline materials, and education about topics including: How we work and play with our digital...