Umay REST Warranty

  • How do I connect my new REST to the Umay app?

    Unregister your old REST: Go into the Umay app's "profile" section (Icon on the bottom right). Find "Unregister REST". Follow the instructions on the screen.  When you get to the "Connect to REST" screen, connect the new REST.  After unregistering your old REST, you will be able to connect &...

  • How do I start the warranty process? 

    Please submit a request to our team to start your warranty replacement.   We kindly ask you to be as detailed as possible when describing the issue with your REST AND include any relevant pictures or videos in the attachments section. Close-up images of damaged areas and a wider photo of the devi...

  • How long is the warranty?

    Umay RESTs are covered under a limited warranty period of one year, starting from the date of your original shipment (date of payment, if you purchased a device available immediately through your optometrist clinic) - meaning the day you received your shipping confirmation email from us. If you'v...

  • I dropped my REST and now it is not working properly, what should I do?

    Umay's limited warranty is not applicable if the defect is caused by misuse (e.g., dropped, spilled liquids, etc.) or general wear and tear from handling (e.g., scratches, cosmetic defects, etc.).   Click here to view what can damage your REST. For safekeeping, store your REST in the case hard pr...

  • Privacy Policy

    Information regarding Umay's Privacy Policy can be found here https://umay.rest/pages/privacy-policy.

  • Receiving Your Replacement REST

    When will I receive my warranty replacement? Once your warranty request has been approved, you will receive an email notification with a trackgin number as soon as your replacement REST is shipped, typically within 2-3 business days dependent on inventory.  Do I need to send my current REST back?...

  • Register your REST for 1-year warranty

    https://docs.google.com/forms/d/e/1FAIpQLSfnfEXs_uCyafF47aMTF1OW7vpJRTLvQIT4j1NvMFEFy4FUAA/viewform?usp=sharing

  • Umay Warranty Policy

    Umay will repair and replace any damaged RESTs within 1-year of purchase wherein the damage is the clear result of a defect in materials or workmanship. Umay will provide a return shipping label for your current REST along with the shipping label for your new REST, so long as you are located in C...

  • What can damage your REST?

    See below for an non-exhaustive list of ways your REST can be damaged: Dropping your REST, Spilling any liquids on your REST If any of the above has happened, please contact support@umay.care for advice on whether the device is still safe to use.